Customer Technical Support Representative

We are looking for candidates with strong capabilities to resolve product or service problems by clarifying the customer’s complaint, serving them in a professional manner by providing product and service information, and preparing product or service reports by collecting and analyzing customer information. If you are good at providing support and constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

Apply for this position

Customer Technical Support Representative

We are looking for candidates with strong capabilities to resolve product or service problems by clarifying the customer’s complaint, serving them in a professional manner by providing product and service information, and preparing product or service reports by collecting and analyzing customer information. If you are good at providing support and constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

Experience

  • Strong phone contact handling skills and active listening
  • Ability to remain calm and display a positive, can-do attitude during difficult situations
  • Strong written and spoken English ability
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Minimum education – Bachelors Degree

Responsibilities

  • Handle client support through calls, e-mails and on support portal
  • Answering customer questions to learn about their situation
  • Asking questions to get a better idea of what might be wrong
  • Diagnosing and providing clear advice on what the user can do to solve their problem
  • Logging information about the correspondence into the company’s system to keep a record of actions
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
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